Water ATM App
One app for customers, one for the field team
A Water ATM network needs two very different mobile experiences: a simple app for the person filling a bottle, and a working tool for the technician keeping machines running. Hydrotec builds both on the same underlying platform as the dashboard and API.
Water ATM Network — Live
Illustrative
Machines Online
482 / 501
Litres Dispensed
1.84M
Revenue Today
$6,240
Avg. Water Quality
97.2%
Dispensing Volume — 7 days
Device Fleet
- ATM-0142New Delhi
- ATM-0143Konark
- PLANT-07Nashik
- ATM-0209Kasba, Kolkata
- SENSOR-14Khamar
- ATM-0301Ayodhya
The problem
Kiosks without an app are harder to use and harder to run
Customers can't check machine status or recharge their card remotely. Technicians find out about a fault only when someone calls it in.
- Customers can't find their nearest working machine
- RFID card recharge requires a physical visit
- Field technicians work from phone calls, not structured job lists
- No mobile record of maintenance actually performed on a machine
The Hydrotec approach
Purpose-built apps for two very different users
The customer app focuses on speed: find a kiosk, check it's online, pay or recharge, and go. The operator app focuses on completeness: a live task list, machine diagnostics, and a record of every maintenance visit.
Customer & Operator Apps
Illustrative
Nearest kiosk
Kasba Depot — 240m
Wallet balance
₹146.50
Tap a method to dispense
Customer App
Features
What's included
Nearest kiosk finder
Customers locate the closest online Water ATM using live status data.
QR / RFID recharge
Recharge a card or account balance directly from the app.
Purchase history
Customers see past refills, spend and volume dispensed.
Field maintenance tasks
Operators get a prioritized task list generated from dashboard alerts.
Push alerts
Technicians are notified the moment a machine they're responsible for needs attention.
Cross-platform
Built for both iOS and Android from a shared codebase and API.
Architecture
Both apps read and write to the same platform
A dispensing event triggered from a kiosk, a recharge from the customer app, or a maintenance note from the operator app all land in the same data model behind the dashboard and API.
Plants, networks, ATMs, tanks
Sensors, meters, controllers
Ingestion, storage, rules
REST & webhooks
Web operations console
Field & customer apps
Forecasts, anomalies
Use cases
Where this fits
Customer self-service
Reduce support calls by letting customers manage recharge and history themselves.
Field maintenance
Give technicians a structured, mobile-first way to close out service requests.
Rural & low-connectivity areas
Apps designed to tolerate intermittent connectivity common at remote kiosk sites.
Technical detail
Platform notes
Both apps are designed around the same account, device and transaction model used across Hydrotec's platform.
- Shared authentication across customer and operator apps
- Offline-tolerant sync for field use in low-connectivity areas
- Push notifications for machine and maintenance alerts
- Built on the same API that powers the dashboard
Why it matters
Benefits
Fewer support calls
Customers self-serve for recharge and machine status.
Faster repairs
Technicians get structured tasks instead of ad-hoc phone calls.
Better records
Every maintenance visit is logged against the machine automatically.
Higher machine uptime
Faster fault response keeps more machines dispensing.
FAQ
Common questions
Are the customer and operator apps the same app?
No — they're two distinct apps built for very different jobs, sharing the same backend platform and account system.
Do the apps work with intermittent internet connectivity?
The operator app is designed to tolerate low-connectivity conditions common at remote or rural kiosk sites, syncing when a connection is available.
Can the customer app support digital payments?
Yes — digital payment dispensing is one of the supported modes on Arosia Water ATM hardware, alongside RFID card and coin dispensing.
Is the app available today or in development?
Hydrotec's Water ATM software platform supports app-based recharge and monitoring workflows; availability of specific app features depends on deployment. Talk to our team about current capability for your rollout.
Get started
See how customers and field teams would use the apps
We'll walk through both experiences configured for your network.